Support
For help with your integration, first contact your organisation's ITS technical administrator. They can confirm your workspace, certificate, credentials and onboarding state before escalating the case to the AfCFTA Secretariat.
For admission, submission arrangements and production access, contact the AfCFTA Secretariat.
No other support channel is published yet.
Before you ask
- Check Errors and troubleshooting. It covers the refusals integrators meet most often.
- Look the refusal up with
GET /etd/rejections?correlation_id=.... It often answers the question. - Repeat the request once after checking the environment, the certificate and the token.
What to include
| Detail | Example |
|---|---|
| Organisation | Your State Party or REC name and code |
| Environment | Sandbox or Production |
| Request | The method and path, such as POST /etd/{serial_no}/endorsements/exit |
| When | A UTC timestamp |
| Result | The HTTP status and the error code |
| Correlation id | The X-Correlation-ID ITS returned |
| Your reference | The ack_ref or internal message id, if there is one |
Never share your secrets
Never put a client secret, an access token, a private key or real traders' personal data in email, support tickets, screenshots or logs. Share only the status, the error code and the correlation id. If a secret may have been exposed, rotate it in the ITS portal's System integration workspace.